RETURNS & EXCHANGES

CAN I REPRINT MY LABEL OR OBTAIN MOBILE CODE AGAIN?

Yes! Please be sure you have already registered your return here. To reprint your label or obtain your Mobile Return Code, please visit the same PEEZY return portal and enter your order number and email address and follow the appropriate links to reprint. This link will also allow you to manage your return as needed, so you can cancel your return request and track your return status as well.
WHERE IS MY RETURN?

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.
CAN I EXCHANGE MY ITEM?

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at returns.peezy.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.
CAN YOU HELP WITH A DAMAGED PRODUCT?

We apologize that you received a damaged item. Please send a photo of the damaged product to help@peezy.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.
WHAT IF MY ITEM IS FAULTY?

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty upon receipt, you may return it for a refund by logging into https://returns.peezy.com. For international orders, please contact us

PEEZY Rewards (select markets)

What is PEEZY Rewards?

PEEZY Rewards is the loyalty program offered by PEEZY, providing exclusive benefits and rewards via the PEEZY app in the following countries: US, Canada, UK, France, Italy, Netherlands, Germany.

PEEZY Rewards offers two membership levels:

  • MARBLE: The general tier that unlocks automatic early access to new and app-exclusive drops and sales, waived returns fees and priority restock notifications. Join by downloading the PEEZY app and signing up with your email.
  • ONYX: Achieve ONYX status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including first access to select drops, free shipping on all orders, free and expedited refunds on returns (UK, US & Canada only), and priority customer service support.
Is PEEZY Rewards Free?

Yes, there is no cost to join PEEZYRewards. Join by downloading the PEEZY app and signing up with your email.
What are the benefits?

MARBLE enjoy automatic early access to drops and sales, access to app-exclusive drops and promotions, waived returns fees and priority restock notifications.

ONYX receive additional benefits like first access to select drops, free shipping on all orders, expedited refunds on returns, and priority support.
How is my tier assigned?

Anyone can become a MARBLE member by downloading the PEEZY app and signing up with your email.

Customers can qualify for ONYX status in any of the following ways:

  • Make 4 separate purchases in a calendar year
  • Reach the qualifying spend amount in a calendar year (see benefit chart).
  • Complete 10 Engagement actions in a calendar year
What is PEEZY Rewards?

PEEZY Rewards is the loyalty program offered by PEEZY, providing exclusive benefits and rewards via the PEEZY app.

PEEZY Rewards offers two membership levels:

  • MARBLE: The general tier that unlocks automatic early access to new and app-exclusive drops and sales, waived returns fees and priority restock notifications. Join by downloading the PEEZY app and signing up with your email.
  • ONYX: Achieve ONYX status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including first access to select drops, free shipping on all orders, free and expedited refunds on returns (UK, US & Canada only), and priority chat support.
How long does ONYX last?

ONYX status remains active from the moment a customer qualifies until the end of the following calendar year. To maintain ONYX status, customers need to requalify each calendar year, and their progress toward ONYX status resets at the beginning of every calendar year.

For example, you qualify for ONYX January 10, 205. You are ONYX for the rest of 2025, and all of 2026. You will need to re-qualify in 2026 to be ONYX in 2027.
How does Free Shipping work?

ONYX receive free shipping on all orders. no minimum required. MARBLE members receive free shipping on orders with a minimum, located on the benefit chart.
How do expedited returns work?

Onyx member returns will receive priority processing once the return is received at our warehouse. Most refunds are issued within 24 hours of receipt.
How do priority restock notifications work?

As a MARBLE Member and/or ONYX, if you sign up for a product restock notification, you will be notified via email first to shop the product when it’s back in stock.
Do past engagement actions apply?

No, past Engagement actions do not apply. All actions taken after joining as a Member will contribute to your overall Engagement progression within the program.
Does status progression expire?

Progress in these categories will reset at the beginning of each calendar year as customers need to re-qualify for ONYX status annually.
What happens to status when I return items?

Returning items will affect your progress towards achieving certain criteria for ONYX status. Returned items will not count towards status and progress and will be deducted after items are returned.
What if my order is partly canceled?

Cancellations or adjustments made to your order will affect your progress in achieving the Spend or Order criteria. The spend and/or order count progression will be deducted after a part cancellation or adjustment.
How do gift cards affect status?

If you purchase the gift card, the purchase will count towards your spend category progression. If you use a gift card to purchase items (but did not purchase the gift card), this will count towards your order count category progression.
Do third-party purchases count for status?

No. Purchases made at a third-party retailer do not apply to status progression at this time.
Do PEEZY store purchases count to status?

Yes. Purchases made at PEEZY stores do apply to status progression.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.